Hollands High strives to provide the best deliveries. In case you are not happy with our package and the purchase, you can return the parcel to us at your delivery address within 30 days after receiving the order.
Here are our conditions for goods returned, kindly read them.
Perishable items including magic mushrooms and magic herbs do not qualify for a return because of their perishable nature. In case you are unsatisfied with our perishable products, kindly contact our customer, and we might help you out.
For health purposes, energisers, pipes, vaporisers, and similar products only qualify for a return if returned unused and original packaging is untampered.
All packages must be original packaging sealed, unopened, unused or undamaged where applicable to qualify for a return.
If you wish to return any product, contact our 24/7 available customer service through firstname.lastname@example.org. You can only return an item after an arrangement with the customer service representative. In case the parcel you returned was due to damage, once we receive and inspect the original package we will send out a replacement.
If you received a parcel damaged during delivery, you must report to us within seven days of receipt at your delivery address. Write to us on our email on the damages of the order and include photos. The parcel will be sent back to us after whom we will inspect the original delivery and replace and deliver the package if applicable.
If Hollands High product fails while still covered by warranty, kindly contact us with images and details of the defect. Once we receive and inspect the product, we’ll repair or send you a replacement.
If you request a refund, you have to return the item to the warehouse for inspection. If it meets outlined conditions, a refund is approved. A refund is provided through your initial payment if possible.
Please note that return costs incurred by not refundable unless the package was damaged during delivery or under guarantee.